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CRS472
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1. Key managerial structures to minimize conflicts include all of the following except ____

	      regular review of job descriptions

	      conduct basic training

	--->> avoid interpersonal communications

	      intentionally build relationship

2. Most of the research on parent-child conflict focuses on interactions between ___ and ___.

	      fathers and mothers

	--->> mothers and children

	      fathers and children

	      siblings and parents

3. In Christianity, Christians are advised to employ some of these approaches in conflict resolution except

	      acts in the opposite spirit

	      remember God is bigger than the problem

	      pray about problem

	--->> fight back

4. Rule for a 

	      do not 

	--->> say things that are primarily designed to express your anger

	      stick to the subject

	      learn how to negotiate

5. The first order of importance in resoluving church conflict is ___

	      talking and saying one's mind

	      becoming too personal about the conflict

	--->> learning to listen objectively

	      taking sides

6. In parent-child conflict, bidirectionality means that ___

	--->> just as parents' behaviours influence children, children's behaviour influence parents.

	      parents should direct and guide their children

	      parents should influence their children

	      children should influence their parents

7. The second step given by Jesus in conflict resolution is---------

	--->> take one or two people (as witnesses)

	      fight back

	      ignore the offender

	      pray for him/her

8. The administrative leadership style of a pastor in a troubled church must be that of ___

	      love and judgement

	--->> a loving but firm parent

	      be a generalist

	      declare the problem

9. The followings are practical steps in resolving conflicts among Christians except ___

	      pray about the problem together

	--->> clarify the issues

	      Understand each other's perspective

	      relapse into recriminations

10. ___ is not a general rule for conflict management in the office.

	      focus on the present

	--->> assign blames

	      pick your battles

	      express feelings in words




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Whatsapp: 08131667008