FBQ 1: ---------- development is concerned with developing product-line extension or new tourism products? Answer: Product FBQ 2: -------- chain is a useful method of analyzing the process of value creation in tourism industry? Answer: Value FBQ 3: ------------can influence tourism development through fiscal and investment policies? Answer: Government FBQ 4: To providing ……., a government can require the industry to hire locals? Answer: Subsidies FBQ 5: Intermediaries in Tourism can also be referred as----------------- agents? Answer: Travel FBQ 6: ---------------- delivers both messages and services to the tourism market and this way links tourism supply and demand? Answer: Distribution FBQ 7: The -------------- factors explains inherent risk in purchasing a product that is not possible to see in advance? Answer: Intangibility FBQ 8: An objective of vertical integration has long been to control ………….? Answer: Distribution FBQ 9: Mergers and acquisitions have been greatly responsible for…….? Answer: Internationalization FBQ 10: Investment in skills development in tourism is frequently justified on the basis of structure of the ………..? Answer: Business FBQ 11: Professionalism and skill; attitudes and behaviour; reliability and trustworthiness; recovery; and reputation and credibility explains service ………? Answer: Quality FBQ 12: ‘Looking good’ or ‘sounding right’ is described as the obvious manifestations of---------------- labour? Answer: Aesthetic FBQ 13: ------------- and threats summarize the external environmental factors that a tourism organization faces? Answer: Opportunities FBQ 14: Interest rates affects the -------- of borrowing? Answer: Costs FBQ 15: …………… strategy explains offering of high-quality products at low prices? Answer: Hybrid FBQ 16: Rural tourism development and management seek to maintain and enhance the experience of ……? Answer: Rurality FBQ 17: …..strategies explains tourism development in some areas that relieves pressure on sensitive or already degraded sites? Answer: Spatial Planning FBQ 18: ----------- explained tourism as a product, high in human contact? Answer: Variability FBQ 19: ……….. is the most populous techniques that can be used for investment appraisal? Answer: Net Present Value FBQ 20: ……. refers to the code by which human conduct is guided? Answer: Ethics FBQ 21: The marketing process can be considered as the analysis, planning, …….and control of marketing? Answer: Implementation FBQ 22: ………… implementation is concerned with the putting into practice of an organization’s strategy? Answer: Strategic FBQ 23: ……………measures the ratio of inputs to outputs? Answer: Efficiency FBQ 24: Strength and weaknesses analysis summarizes ---------? Answer: internal resources of an organization FBQ 25: ………… analysis involves consideration of the major influences affecting the organization’s ability to fulfil its mission in terms of resources and environment? Answer: Strategic FBQ 26: From tourism marketing perspective tourism site is ----------------? Answer: Product FBQ 27: …….. management is about anticipating potential problems in the interrelationships of different customer and employee groups, and instituting positive measures to avoid their occurrence? Answer: Multicultural FBQ28: The traditional practice of employees learning a majority of skills on the job is threatened by technological ……….? Answer: Changes FBQ29: Initial definitions of development centred ------------- growth ? Answer: Economy FBQ30: -------------------- development defines meeting the needs of the present generation without compromising the needs of future generations? Answer: Ssustainable FBQ 31: --------------can influence tourism development by investing in general and tourism specific infrastructure? Answer: Government FBQ 32: -------------- explains responsible environmental practices? Answer: Sustainability FBQ 33: The means where tourism marketers need to consider effective way of reaching the consumer is called --------- market place? Answer: Global FBQ34: The ‘Development first’ approach, explains …………. categories of development? Answer: Three FBQ35: The September 11, 2001 terrorist attack takes place in --------------? Answer: America MCQ1: --------- is the process of preparing a set of decisions for action in the future? Answer: planning MCQ2: ………refers to the code by which human conduct is guided? Answer: Ethics MCQ3: The state therefore performs many functions as follows except? Answer: As organizer and manager MCQ4: Sustainability imperative should be manifested in the following except? Answer: Access as an element of tourism MCQ5: Initial definitions of development centred on -----------? Answer: Economy growth MCQ6: ……..is used for the evaluation of human resources? Answer: Appraisal MCQ7: ………. is important to tourism organizations since it is here that changes in laws, regulations and policy occur? Answer: The political environment MCQ8: The tourists of today are quality conscious, this suggests that the provision of ……. and services are essential? Answer: Quality products MCQ9: The following have all contributed to management distribution except? Answer: White and acquisitions MCQ10: The following are the functions of tour operators except? Answer: Slave trade MCQ11: The following are main diversification strategies except? Answer: All round diversification MCQ12: Government can stimulate tourism development in the following ways except? Answer: Arresting investor MCQ13: Tourism industry generates the following for the country except Answer: Grand profit MCQ14: ICT type used for disseminating of marketing information in the industry include the following except? Answer: National distribution systems MCQ15: A number of factors influences the choice of middlemen except? Answer: Characteristics MCQ16: Education and training for tourism has developed, historically, over a period in excess of ……….years? Answer: 40 MCQ17: Broader measures of financial evaluation include the following except? Answer: Appraisal MCQ18: ………… is defined as an investment philosophy that combines ethical or environmental goals with financial ones? Answer: Ethical investment MCQ19: ……… is a political activity Answer: Coordination MCQ20: …………. affects tourism destinations and organizations both in terms of demand factors and costs? Answer: The economic environment MCQ21: The ‘Development first’ approach, explains the following categories of development except? Answer: Tourism Information System MCQ22: The traditional focus of human capital development in tourism was on the development of ………..Skills? Answer: Technical skills MCQ23: Information centres play the following important roles except? Answer: Sites of deviant tourists MCQ24: ----------is the external linkages beyond the destination that affect potential development? Answer: Globalisation MCQ25: The acronym “FTO” means…………? Answer: Federation of Tour Operators MCQ26: The following are responsible for changes in the tourism distribution environment except? Answer: The Business Manager MCQ27: …………………is described as the point of contact between the customer and employee of the company? Answer: Moment of truth MCQ28: Social and cultural sustainability indicators include the following except? Answer: Local discouragement from patronising tourist attractions MCQ29: The five forces proposed by porter include the following except? Answer: The threats of friendship MCQ30: ………. has a role to protect the wider public interest rather than to meeting the needs of narrow sectorial interests? Answer: Government MCQ31: Channel choices in the tourism industry are influenced by the following factors except? Answer: The producer of the product MCQ32: ……..is anyone involved in making distribution channel decisions? Answer: Channel manager MCQ33: Channel management issues include the following except? Answer: Management of multiple powers MCQ34: The following are responsible for changes in the tourism distribution environment except? Answer: The Business Manager MCQ35: Marketing and booking systems also known as…..? Answer: Listings