Q1 A situation where people selectively interpret what
they see or hear on the basis of their interest, background, experience
and altitude refers to as
Q2 Communication helps in the provision of good and leadership
Q3 Horizontal communication also called
Q4 A communication that takes place between peers at the same
organizational level, that is occurs between people who operate at the
same or similar levels in the organization is refer to as
Q5 Formal systems of communication are the types of communication which pass through the in the organization
Q6 communicators should use language thatwill be understood by those involve in the process.
Q7 The way a person feels will how information is interpreted.
Q8 Satillite facilitates the transmission of message in different towns throughout the
Q9 The post office assists in transferring money inform of the postal orders or
Q10 A corporation is a more business structure
Q11 Local Telegram this is sent and received in the city
Q12 Telegraphic address, reduced into a code word, reduce the cost of a
Q13 Express delivery attracts as distinguished from an ordinary letter
Q14 A service rendered to tourists by the post office is refer to as
Q15 NIPOST is an acronyms for
Q16 Trade discount is given to encourage
Q17 Cash discount is given to to encourage
Q18 Discount allowed to the buyers who make bulk purchases from the seller. It is also known as quantity discount is
Q19 A discount allowed to the buyers those who make payment on time for their purchases is
Q20 Mention one business documents used in international trade
Q21 provides written record of transactions that have taken place
Q22 Business documents are documents (on paper or electronic document) that represent you in relation to such as letters invoices, order sheets, credit notes and bills
Q23 A
is a specialized professional or academic writing, structured and
presented to aid the decision making process of the authorizing body
Q24 Sales report, Periodic report, Progress and Production/distribution report fall under
Q25 Reports can be classified into broad groups
Q26 On finding that the goods have been damaged in transit, the buyer writes complaint letter to
Q27 Motive of recovery letter is to from the buyer
Q28 The buyer writes to the seller, on receipt of defective goods
Q29 Recovery letter draws the attention of the buyer towards
Q30 The motive of recovery letter is to collect money without the customers
Q31 When is Complaint letters should be written?
Q32 A is written when the purchaser does not find the goods up to his satisfaction
Q33 Business Enquiry Letter is usually written by to the
Q34 Business Letter aid in maintaining Proper
Q35 What is meant by Business Correspondence?
Q36 Effective information or communication is the only means of controlling rumor mongering
Q37 Patterns of communication are formal system, Vertical system, Horizontal system and
Q38
is defined as “talk” or opinion widely disseminated with no
discernable source or a current statement or report without known
authority for its truth
Q39 What is a Grapevine?
Q40 The quest about what to do and how to do it can be traced to
Q41 The flow of information from superiors to superior to subordinate is refer to as
Q42 Verbal communication makes it possible for a communicator to convince his on the sport.
Q43 E-mail is a form of communication
Q44 . Communication may be verbal or
Q45 The types of communication that involves the use of words is
Q46 Communication helps job seekers to obtain the they wants.
Q47 Communication is a key to the achievement of organizational goals and
Q48 The commonly used and understandable language or symbol by which the message is transmitted or sent is
Q49 The tool by which the receiver deciphers the transmitted message-understanding the message is
Q50 In communication confirms receipt of the message.
Q51 What is the meaning of term ‘Communication?’
Q52 Communication is a two a two way process and is not complete without
Q53 A one- way communication system is the one in which communication from the originator to the receiver only
Q54 The liabilities of the owners of a corporation are limited to the amount of money they in the business
Q55 A is defined as a legal business with two or more owner
Q56 The amount of money a business earns above and beyond what is spends for salaries and other expenses is
Q57 Executive summary if effectively written, it
will
Q58 Telegraphic message may be in plain or
Q59 The five communication services rendered by the post office are
Post restante,Express delivery, recorded delivery, cash on delivery and
Q60 What is the name given to an internal form of communication used in the office?
Q61 Express delivery attracts ________ as distinguished from an ordinary letter
Q62 Consignment note is similar _______
Q63 Document sent by the seller to the buyer in reply of the letter of enquiry is term as ________
Q64 The price, quantity and the terms of payment, about goods required and their availability can be find out through _______
Q65 Stock card are used to keep a record off all _______
Q66 Whenever there is an undercharged or omission on the invoice_____ is usually sent to the buyer.
Q67 What is the name given the document sent to a
customer, when there has been an overcharge on an invoice due to faulty
arithmetic?______
Q68 A________ is given for cash payment.
Q69 Bill of lading is a document of ______ to the goods
Q70 A document issued by the importer’s bank to the
exporter giving a guarantee of payment to the exporter refers to as
________
Q71 An important document used in foreign trade when the goods are sent through the ships is known as _______
Q72 The services rendered by the post Office includes the following except________
Q73 What is the name given to an internal form of communication used in the office?_______
Q74 Services organized by private establishment which
collect, transport and deliver goods inform of parcels, letter, mail be
refer to as _______
Q75 A service rendered to tourists by the post office is refer to as ________
Q76 The service that enables the public to reply to
business advertisements without paying for postage stamps is known as
________
Q77 The following are types of telegraphic Services except________
Q78 Telegram may be written in plain language or ______ of words or in combination of both,
Q79 A one- way communication system is the one in which communication flows from the originator to the receiver only
Q80 Communication can be one way or _____ ways.
Q81 The word “Communication” is derived from the Latin word “communis” which means_______
Q82 Partnership may be terminate, depending on ______
Q83 Corporation have greater financial capability since capital can always be raised by ______.
Q84 Corporation may be formed for ____ or _______purposes
Q85 A corporation is a more _______ business structure
Q86 A ______ has been described as a “Legal Entity” having a separate life from its owners
Q87 The biggest disadvantage of the sole proprietor is _____
Q88 A ________ has Complete control over the business
Q89 To guide against risk and plan for your overall financial sustainability requires an overall_______
Q90 Other supporting information to present in business plan but which does not fit easily into the main text reflect as _____
Q91 All are Content of a Business Plan except
Q92 A business plan will_____ your own thinking
Q93 A ________ is defined as a legal business with two or more owner
Q94 Sole proprietorship give room for flexibility in decision making
Q95 A two- way communication system is one in which
communication flows from the originator to the receiver with the
existence of a feedback system from the _______ to the originator
Q96 Sole proprietorship is the most common ______ of business structure
Q97 Business plan should be written simply, clearly, persuasively, _______ and to the point
Q98 A person who risks time and money to start and manage a business is
Q99 A writing document that describes in detail what kind of business you intend to operate is known as _______
Q100 A _______ of communication refers to the means
or methods by which one intends to get a message across to the intended
recipient
Q101 E-mail is a form of _______________ communication
Q102 All are forms of Non-Verbal Communication except
Q103 The types of communication that involves the use of words refer to as
Q104 Obtaining feedback will ensure that the communication has been effective.
Q105 The response or reaction of the receiver of the message when it has been properly received and understood known as ______
Q106 The response or reaction of the receiver of the message when it has been properly received and understood known as ______
Q107 The tool by which the receiver deciphers the transmitted message refers to as _____
Q108 Communication improves recipient’s understanding, creates good relations and improves organizational _______
Q109 Communication is a two way process and is not complete without _______
Q110 A two- way communication system is one in which
communication flows from the originator to the receiver with the
existence of a feedback system from the receiver to the originator
Q111 For a message to be clearly understood, any
words used in it must have the same meaning for both the_______ and the
receiver
Q112 All forms of impediments that may hinder the successful flow of communication in the organization refer _____
Q113 Anything that distracts the attention of the sender or receiver from receiving information is
Q114 Formal system, Vertical system, Horizontal system and Informal system all are pattern of Communication.
Q115 A situation where people selectively interpret what they see or hear on the basis of their interes refers to as _____
Q116 The way a person feels at the time of receipt of a piece of information refers to ______
Q117 A condition by which information flow exceeds an individual’s processing capacity is known as _____
Q118 The only reliable means of controlling rumor mongering is through ________
Q119 The _______ is one major route for informal communication
Q120 The most common flow of communication in organizations is known as ______